Frequently Asked Questions

Where is the conference located?

Chicago Marriott O'Hare
8535 West Higgins Road
Chicago, IL, 60631
Phone: 773-693-4444

Who is the conference producer?

PMMI Media Group produces the ProFood Live with ProFood World's Editor in Chief, Joyce Fassl as the conference program architect. PMMI Media Group is a division of PMMI, The Association for Packaging and Processing Technologies. With event oversight and logistics handled by PMMI, exhibitors and attendees benefit by exceptional industry visibility and the 5-star event expertise for which PMMI is known.

PMMI is a trade association representing more than 800 companies that provide a full range of processing and packaging machinery, materials, components and containers. PMMI actively brings buyers and sellers together through initiatives such as, educational programs and world-class events, connecting participants in the processing and packaging supply chain with their customers around the world. PMMI produces the PACK EXPO portfolio of trade shows. For more information, visit

Will there be a discounted hotel room block available?

Yes, attendees of ProFood Live can enjoy Marriott O'Hare guest rooms at a significant savings. A reduced guest room rate has been arranged for attendees who book by May 11, 2020 and reference the conference. Please dial: 800-228-9290 or 773-693-4444 and inform the reservationist that you would like to make a reservation under the  "ProFood Live" group name or visit our group site to book online. Please note that rooms are limited and will sell out, so book early. Parking at the Westin Chicago Northwest is complimentary to guests and visitors.

What is the conference registration refund policy?

Cancellations received before June 3 will receive a full refund, less a $50 USD administration fee. No shows or cancellations received on or after June 3 will forfeit the registration fee. To cancel, send an email to Anna Hudson

Will there be transportation to the conference hotel?

The Chicago Marriott O'Hare offers complimentary shuttle service between the hotel and O'Hare Airport. Vans arrive every 20 minutes between 6:00 am and 11:00 pm. After hours, contact the hotel at 773-693-4444. Upon arriving at O'Hare, proceed to the Baggage Claim and follow the "Bus/Shuttle Center" signs to the nearest underground walkway; wait by Door 2. (International travelers - Please contact the hotel for a pick up via the Courtesy Phone.)

Contact Us

If you're not finding the answer to your question on this page, please contact Brand Operations Manager, Claudia Smith at 312-222-1010.